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Payment Policy

Payment & Refund Policy

Effective Date: April 06, 2026

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01. Industrial Project Payment Structure

We utilize a Milestone-Based Payment system to ensure transparency and “Process Control” throughout the development of your digital machine tool.

 

  • Discovery & Strategy Deposit (25-50%): Required to initiate SEO/AEO research, 8px-grid wireframing, and technical site mapping. This secures your position in our engineering sprint.

 

  • Design Approval Milestone: Due upon the approval of the high-fidelity Industrial UX prototypes.

 

  • Development & Integration Milestone: Due upon the completion of the WordPress Development and technical database assembly (Machine Lists, Material Matrices).

 

  • Deployment & Handover: Final balance is due prior to the “Go-Live” phase and the transfer of administrative credentials.

02. Recurring Service Billing (SEO, AEO, & Google Ads)

For ongoing Contract Manufacturing Lead Gen and Google Ads Management:

 

  • Monthly Retainers: Billed in advance on the 1st of each month.

 

  • Ad Spend: Client is responsible for direct payment to Google/Meta. Pixerts manages the “Negative Keyword Engineering” and bidding strategy only.

 

  • Cancellation: Monthly services require a 30-day written notice to ensure a clean “Handover” of data and to prevent “Digital Rust” in your rankings.

03. Refund Policy (The "Zero-Error" Framework)

Due to the custom, labor-intensive nature of Industrial Digital Engineering, our refund policy is strictly governed by project progress:

  • Pre-Work Phase: If a project is canceled before any UX/UI or strategy work has commenced, a full refund of the deposit (minus a 10% administrative/setup fee) will be issued.

 

  • In-Progress Phase: Once a milestone has been approved by the client, the associated payment is non-refundable. This covers the engineering hours and technical resources already deployed.

 

  • Technical Dissatisfaction: If a deliverable does not meet the “Technical Specs” agreed upon in the initial Project Scope, Pixerts will perform up to three (3) rounds of revisions to achieve the “Source of Truth” standard.

 

  • Third-Party Costs: Any fees paid for premium plugins, hosting, or API integrations are non-refundable as they are external to Pixerts.

04. Late Payments & Project Stalls

In the machine tool industry, momentum is vital.

 

  • Payment Grace Period: 7 days from the invoice date.

 

  • Service Suspension: If an invoice remains unpaid for 14 days, Google Ads and SEO/AEO maintenance will be paused to protect the client’s budget from unoptimized spend.

 

  • Reactivation Fee: Stalled projects requiring more than 30 days of “Re-Entry” time may be subject to a 5% reactivation fee to re-align our engineering team.

05. Global Payment Channels

To facilitate seamless international partnerships across the Industrial and Manufacturing sectors, Pixerts accepts payments through high-velocity digital transfer and remittance channels. This allows our global clients to avoid the “Digital Friction” of traditional banking delays.

 

  • Bank Transfers via Remittance Platforms: We accept direct-to-bank transfers initiated through Western Union, Remitly, TapTap Send, and Xoom.

 

  • Digital Business Wallets: Payments are accepted via Payoneer and Stripe (subject to standard processing fees).

 

  • Wire Transfers (SWIFT/ACH): Recommended for large-scale Pharmaceutical and Aerospace Web Design contracts to ensure a clear audit trail for corporate procurement.

 

  • Local Transfers: Direct bank deposits are available for our partners within Bangladesh.

The "Zero-Friction" Procurement Guarantee

In the manufacturing industries, project lead times are critical. By supporting Western Union, TapTap Send, Xoom, and Remitly, we ensure that your Discovery & Strategy Deposit is cleared instantly, allowing our engineering team to begin your 8px-grid wireframing without the 5-7 day delay of traditional international wires.

Payment Instructions: Specific account details and recipient information for Western Union or Remitly will be provided upon the issuance of your Technical Service Agreement (TSA). Please ensure all transfer receipts are sent to accounts@pixerts.com to trigger the immediate start of your industrial project.

Contact us for Payment details